Salesforce

A Salesforce course syllabus typically includes modules on Salesforce fundamentals, administration, customization, and advanced concepts like cloud computing and CRM. Courses often cover topics such as user management, data modeling, and workflow automation, with a focus on practical applications and certification preparation. Salesforce Course Syllabus

  • Overview of Salesforce and its significance in CRM
  • Understanding cloud computing and its models
  • Introduction to Salesforce editions and products

  • Setting up the company profile
  • User management and security settings
  • Profiles, roles, and permission sets
  • Configuring the user interface and search settings
  • Managing record access and field-level security

  • Introduction to Apex and Visualforce
  • Building custom applications on the Force.com platform
  • Understanding Salesforce Lightning and Classic
  • Creating and customizing objects and fields

  • Data import and export strategies
  • Using Data Loader and import wizards
  • Managing data quality and backups
  • Understanding the data model and navigation

  • Setting up workflow rules and approval processes
  • Automating leads and cases
  • Introduction to Process Builder and Flow

  • Creating and modifying reports
  • Using report builder and dashboards
  • Summarizing report data and using bucket fields

  • Introduction to Lightning Experience
  • Migrating from Classic to Lightning
  • Using Lightning App Builder and Object Manager
  • Developing Lightning components and applications

  • Overview of AppExchange and its offerings
  • Installing and configuring third-party applications
  • Introduction to Salesforce APIs and integration techniques

  • Practical exercises on user management and data handling
  • Simulating business processes within Salesforce
  • Case studies on real-world Salesforce implementations

  • Overview of Salesforce certification paths
  • Exam preparation strategies and resources
  • Sample questions and mock exams

    Salesforce Platform: Salesforce Lightning, Salesforce Classic Development Tools: Salesforce Developer Console, Visual Studio Code Reporting Tools: Salesforce Reports and Dashboards

  • Salesforce Administrator
  • Salesforce Developer
  • Salesforce Consultant
  • Salesforce Business Analyst

This Salesforce course syllabus provides a comprehensive framework for understanding Salesforce's capabilities, preparing students for certification and careers in Salesforce administration and development. The combination of theoretical knowledge and hands-on practice ensures a well-rounded learning experience.